Handbook on service level benchmarking

Locations India. Handbook of service level benchmarking The Ministry of Urban Development initiated an exercise to develop standardised service level benchmarks with respect to basic municipal services in the year Publisher India, Ministry of Urban Development Place Published New Delhi, India Keywords benchmarking , india , urban areas , urban communities , urbanization Abstract The Ministry of Urban Development initiated an exercise to develop standardised service level benchmarks with respect to basic municipal services in the year PDF [1.

Basic service levels however remain well below desired levels. Even as additional investments are being made in these services, there is a critical need to increase accountability for service delivery. This has also been the cornerstone of the urban reform agenda being implemented as part of various centrally sponsored schemes e.

It envisages a shift in focus from infrastructure creation to delivery of service outcomes. Benchmarking is now well recognized as an important mechanism for introducing accountability in service delivery.

It involves measuring and monitoring of service provider performance on a systematic and continuous basis. Sustained benchmarking can help utilities to identify performance gaps and introduce improvements through the sharing of information and best practices, ultimately resulting in better services to people.

A Handbook on Service Level Benchmarking has been developed and released by the MoUD, which seeks to i identify a minimum set of standard performance parameters for the water and sanitation sector that are commonly understood and used by all stakeholders across the country; ii define a common minimum framework for monitoring and reporting on these indicators and iii set out guidelines on how to operationalize this framework in a phased manner.

The SLB initiative aims to overcome challenges faced in earlier benchmarking exercises in the following ways:. The Initiative involved provision of technical support for implementation of the framework in 28 pilot cities across 14 states and one union territory viz.

Moreover, it aims to establish the link between benchmarking and internal performance improvement efforts. Skip to main content. You are here Home. Handbook of Service Level Benchmarking. Issued By.